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3. Low hygiene/high motivation. Employees are motivated, but have a lot of problems. 4. Low hygiene/low motivation. The worst situation of unmotivated employees with lots of problems. Adapted from Buchanan and Huczynski (2010), pp. 279–280. 38 3 Managing people: staff and customers additional innovation is needed to start the curve again. Sometimes as a Facilities Manager we could have two or three of these S curves going on at the same time and the sheer volume of information can derail your progress.

If you do this under the guise of review, then you can then legitimately put your name to these documents. • Signage. You may find your name needs updating on signage around the buildings. This is by far the best way of getting your name embedded into your organisation’s culture. • Organisation staff. Don’t quietly creep in through the back door. Make sure you introduce yourself to each member of the management 19 A Practical Introduction to Facilities Management team. These are the people you will be working for and a bit of early customer feedback can often set you on the right track.

Set out your stall and ensure you have the tools of the trade. Computer systems and software You will obviously need a PC. The PC must be capable of running a number of applications, so make sure you get the highest specification of computer possible. Speak to your IT department and tell them what you want from the system and what programs you are likely to run. You may find that the number of programs you wish to run on the system will slow it down, leading to frustration. Planning ahead will allow you full functionality.

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